Just recently I was asked for some business advice. I was all ready to go over numbers, spreadsheets, the cost of doing business, supplies, insurance etc. What I missed was what the request was really for.
What I heard with my ears was a request for help on business procedures. After scheduling a meeting to coach a startup lash artist, I prepared all my usual statistics. I had my coaching handouts ready, but what she needed turned out to be something completely different than what I had anticipated.
We spent about fifteen minutes going over hard numbers and got a plan going, however, what I didn’t hear at first was her cry for emotional support. I didn’t hear the need for reassurance that this is a lucrative career. I didn’t hear the fear of failure, the concern that she wouldn’t be able to fit in all of her responsibilities as a mother, business owner, partner and productive member of society.
I was so focused on getting the numbers right. I was armed with all the data I had collected over the years of my own experience, I was going to help her. That was my mission.
It took me a bit to really look into her eyes and see the sheer fear she was going through. She wanted to follow her passion but was so fearful.
When it hit me, I had to read between the lines, she didn’t really need help with numbers, she needed a mentor, friend, coach and most of all a cheerleader.
When I had my ah ha moment, I figured out what to do.
I shared my own story, I shared how fearful I was when I took my “leap of faith” into this amazing beauty industry. I shared how step by step, little by little I moved forward, I preserved and one day I met my goals. It wasn’t easy, downright discouraging on some days, but I kept my eye on the prize and crossed the finish line.
So, in conclusion, has a friend or coworker asked for help? Take a minute, read between the lines and be that support system, let’s help one another. Remember, we are not in competition, we are in this journey together.
Maryann has an accomplished, 30+ year background in the beauty industry. As a cosmetologist she opened her first salon in ’83. She has specialized as an educator since 2006. Maryann knows what it takes to create successful salon businesses and is here to share her experience with you.