Lash technicians, like all beauty technicians, can be like therapists to their clients. The main difference is that when you walk into a therapist's office everyone knows that confidentiality is a law. Make it a law in your beauty quarters to have a confidentiality policy. A policy to treat all information with the rule of silence. If you feel the need to process everything that you have heard by talking to someone - Choose one person you can trust, like a counselor or business coach to chat things out. Keep in mind, processing & gossiping are very different. Even big cities are small towns, don't risk hurting your professional reputation!
Hey, being a sacred container for everyone’s secrets is in itself an art form. We form bonds with our clients, it is natural to become privy to lots of juicy details. The eyelash extension service creates intimacy more so than other beauty services, in my opinion, because clients are more vulnerable. Grace is required.
Even If They Ask, Don't Tell
One component of creating a safe space for clients is that they may know each other due to your referral network. Confidentiality can get slippery when clients ask how the other one is doing. Even if two clients are the best of friends, you never know what they prefer to keep private. When asked to disclose the date you saw last them, be vague. I recommend always saying some variation of ‘I don’t know’ to any question, even when you do know what is going on! I am not advocating that you become a liar, but I am encouraging you to set healthy professional boundaries.
To build your reputation as a trustworthy professional, try a 40-day gossip detox. Zero gossiping, including consuming of pop culture gossip for 40 days to clean up energy leaks! Try it out and see if it improves how you interact with others.
My advice is to cut down on talking in general by putting on some audio. Let the eyelash service be a quiet time for both you & your client. Plus, subtracting a lot of talking out of the equation may make for a speedier service time!
A glad girl from the start, expert eyelash artist, Sarah Elaine Moore has been bringing Glad Lash eyelash extensions into the homes of her premier Hollywood clients for over thirteen years. Sarah attended the Make Up Designory in Burbank CA in 2002, studying Film & Television Makeup. She has also trained with the world-renowned Fletcher Pilates Company, where she spent six years exploring how beauty professionals can prevent injury and increase longevity in their careers. Sarah is currently Volume Lash Trainer at Glad Lash Academy. Her mission through her guest posts on the Glad Lash Blog is to make the best better, inspiring confidence and instilling value in eyelash artists and clients.