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Wednesday Wink - Dealing with Client No Shows

Empty Salon No Client No Show

1 min read

Posted by Maryann Matykowski on April 20, 2016

A frequent issue that has been popping up lately is " No Shows", the dreaded empty chair... This can be a big deal to any salon professional. We depend on our clients to make our living. When clients do a no call no show, it is frustrating (just read my rant to know!) and defeating to our planned day and our potential income. How can we help to diminish the frequency or eliminate no shows all together?

3 Steps to Address No Shows

  1. Have a firm "no show" or "late show" policy in writing on your website or booking software.
  2. Let new clients know you enforce this policy with no exceptions. Have that conversation when you speak to them while booking their appointment.
  3. Have a reminder email and or text message several days before the scheduled appointment to give the client the opportunity to change if a conflict arises.
Some of you may feel hesitant to use this tool, but the clients who respect you and your time will understand and will abide by your policies. For those who don't, it might be time to part ways. These policies will reduce the likelihood of having gaps in your schedule that you didn't plan. You have now let your clients know you are in control of your business and you are serious.

Maryann Matykowski

Maryann Matykowski

Maryann has an accomplished, 30+ year background in the beauty industry. As a cosmetologist she opened her first salon in ’83. She has specialized as an educator since 2006. Maryann knows what it takes to create successful salon businesses and is here to share her experience with you.


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