As an eyelash artist or salon owner, you pour time, creativity, and care into every set of lashes. But when it’s time to raise your prices, even the most loyal clients can react with hesitation. The good news? A price increase doesn’t have to mean losing your regulars. With the right communication, strategy, and confidence, you can elevate your prices and your business — all while keeping your clients feeling valued and appreciated.
Before you change your pricing, take a moment to evaluate your true value. Lash artistry isn’t just about application — it’s about expertise, artistry, sanitation, and client experience.
Next, research what other lash technicians and eyelash salons in your area charge for similar services. Compare prices for full sets, refills, and add-ons like volume or hybrid styles. If you’re delivering premium results, using high-quality products like GladGirl adhesives and extensions, and providing an exceptional experience, your prices should reflect that value.
Timing is everything. Avoid surprising your clients with sudden increases — especially during slower seasons. Instead, plan your price adjustments for periods when your books are full, your services are in high demand, or when you’re introducing something new (like a luxury lash line or improved application technique).
A gradual approach works well too. For example, start by raising refill prices by a small amount before adjusting full set pricing. Clients are more likely to accept incremental changes than a large jump all at once.
When informing clients of a price increase, honesty and tone matter. Your message should be confident, professional, and appreciative — not apologetic.
“To continue offering the best lash experience using premium products and techniques, my pricing will be updated as of [date]. This adjustment helps me maintain the quality, time, and care you deserve with every visit.”
Communicate the change at least 3–4 weeks in advance. You can send an email, text message, or post it on your salon’s social media and booking page. This gives clients time to prepare and helps maintain trust.
When clients understand why your prices are increasing, they’re less likely to object. Show them what they’re truly paying for — your expertise, clean environment, and the high-quality materials you use.
You might emphasize that your lash sets last longer thanks to premium adhesives like GladGirl Volume Pro+, or that your commitment to client safety means you use only sterile, professional-grade tools.
Remember: people don’t mind paying more when they see the value in what they’re getting.
A small touch can go a long way in client satisfaction. If you’re worried about clients feeling uneasy about the change, consider including a complimentary perk during the transition — such as a mini lash cleanser, a free brow brush, or a relaxing hand massage during their appointment.
These small gestures remind clients that you care about their experience, not just their business.
Show appreciation for your most devoted clients. Offer a “Lash Loyalty” discount or a free refill after a certain number of visits. A well-structured loyalty program not only retains existing customers but can also attract referrals — turning your regulars into brand ambassadors.
Once your new pricing goes into effect, stand by it with confidence. Avoid offering constant discounts or reverting back to old prices. Consistency shows professionalism — and clients respect that.
Continue delivering excellent results, maintaining a calm and inviting environment, and ensuring your clients leave feeling confident and beautiful. Over time, they’ll see that your service is worth every dollar.
Raising your lash prices isn’t just about earning more — it’s about aligning your income with your skill, effort, and professionalism. When done thoughtfully, your loyal clients will understand and support your growth.
At GladGirl, we believe lash artists and salon owners deserve to be compensated for their artistry and dedication. Continue to invest in quality products, stay educated, and communicate openly — your business and your clients will both flourish.
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